Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you (“you” or “Customer”) and Lightspace Labs (“Lightspace Labs,” “we,” “us”) governing your access to and use of our websites, the competitive intelligence platform, the client portal, and any related services (together, the “Service”). By creating an account, starting a free trial, or subscribing to a paid plan, you agree to these Terms. If you do not agree, do not use the Service.

The Service is an automated competitive intelligence platform that discovers competitors, analyzes them across several business dimensions, and presents the results in your client portal on a recurring schedule. Outputs are generated using artificial intelligence and publicly available information. They are provided for informational purposes to support your own business decisions and do not constitute professional, legal, financial, or investment advice.

You must provide accurate account information and keep it current. You are responsible for activity that occurs under your account and for maintaining the confidentiality of any access credentials and API keys issued to you. You must be authorized to enter into these Terms on behalf of any business you represent, and you must use the Service only for a business or website you are authorized to act for.

We may offer a free trial of a paid plan. A valid payment method is required to start a trial. Unless you cancel before the trial period ends, your subscription will automatically convert to a paid subscription at the then-current rate for the selected plan, and your payment method will be charged. You may cancel at any time during the trial from your portal or by contacting us, and you will not be charged if you cancel before the trial ends.

Paid plans are billed on a recurring subscription basis (for example, monthly) through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method for the applicable recurring fees and any one-time setup fees until you cancel. Fees are stated exclusive of taxes, which you are responsible for where applicable.

You may cancel your subscription at any time from your portal or by contacting us. Cancellation takes effect at the end of the current billing period; you retain access through the period you have paid for. Except where required by law, fees already charged are non-refundable, and we do not provide prorated refunds for partial billing periods. We may change pricing on a going-forward basis with notice before the change takes effect for your next billing period.

You agree not to misuse the Service, including by: reselling or redistributing platform output except as permitted; attempting to access accounts, data, or systems that are not yours; reverse engineering or interfering with the Service; using the Service to violate the rights of others or any applicable law; or exceeding documented rate limits or circumventing access controls. We may suspend or terminate access for conduct that violates these Terms or that we reasonably believe risks harm to the Service or others.

The Service analyzes publicly available information and information about third parties such as competitors. We do not guarantee that any output is complete, accurate, current, or fit for a particular purpose, and AI-generated analysis may contain errors. You are responsible for independently verifying any information before relying on it. Third-party names and marks referenced in your reports belong to their respective owners and are used solely to identify and describe those parties.

We and our licensors own all rights in the Service, including its software, design, and underlying methodology. We grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription for your internal business purposes. Reports and intelligence output generated for your account may be used within your business; the Service itself may not be copied, resold, or used to build a competing product.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, to the maximum extent permitted by law. To the maximum extent permitted by law, Lightspace Labs will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data, arising out of or related to your use of the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the three (3) months preceding the event giving rise to the claim.

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to brandon@lightspacelabs.com.